![]() Alternatively, if your Android is rooted you may try this tool (the "Fix" button), which sometimes helps: It can be solved by installing a custom Android ROM (like CyanogenMod), but you only should do that if you have some understanding of the process. If a cursor does appear but the camera is not detected, it means that Android is configured to detect some kinds of devices and not others, and cameras didn't make it to the white list. If it doesn't, then either your adapter is not OTG, or your device has no USB host hardware, or Android has no USB support. A mouse cursor should appear on the screen. Connect a USB mouse instead of the camera. If your adapter conforms to the description, it still may be wrong (OTG adapter has a special pin layout). If it's a long cable and not just a small adapter - it's most likely wrong. If your adapter is different - it's wrong. It's an adapter with micro USB plug on one end and USB A (full-size) socket on the other (unless usbport on your device is not micro USB, like on some Samsung tablets). ![]() Make sure you are using a USB OTG adapter. In this case, please check the following: If there's no prompt, it's safe to say the problem is not with Helicon Remote app itself. On Android, there should be a pop-up prompt when you connect the camera and it turn it on (the prompt asks which app to launch to handle the camera). If the system detects your camera and Helicon Remote does not - send a bug report (menu -> Help -> Report a bug on Windows / Mac, menu -> Feedback -> Report a bug on Android). A: Make sure that operating system itself detects the camera.
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